An Open Letter to Jacques Cilliers – Goodbye FNB


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ATTENTION: Jacques Cilliers CEO, First National Bank Bank City Johannesburg Dear Mr Cilliers After 11 years I decided to close all my bank accounts with First National Bank. The primary reason is the horrendous experience of passing the buck and customer service I’ve experienced. This was personal on so many levels. And yet I’m haunted …

 

More people banking on their cellphones than on their PCs


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The number of people banking from their cellphones has exceeded that of people banking from their PCs in South Africa, with more than a quarter of bank customers turning to their cellphones for services ranging from informational transaction types such as balance enquiries to financial transaction types which include account payments. This was one of …

 

WWW2007 – Keynote – Dr Chris Kotze FNB Online Banking in South Africa


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Dr Chris Kotze, CEO of FNB Online, opened the 2nd day of the World Wide Web Applications Conference. He described online banking as the baby of the channels, mobile banking an even younger. More than 150, 000 “banking” users daily. 12-15K new users every month. 35 million transactions monthly. So the Internet is moving R90 …

 

No Credit Card doesn't mean you can't shop online


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Despite the impression on most websites that you need a credit card to shop on the Web, that is not entirely the case. In this article I present some alternatives to using a credit card. Last time round I explained how to shop online, but my assumption were based on the fact that most e-commerce …

 

Awareness and Education needed to grow cellphone banking


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People who are regular users of the Internet often assume others understand why it is significant. So it goes for people who are heavy users of cellphones, they often assume everyone else should by default understand how easy it is, how cheap it is, and how convenient it is to use. Internet banking has been …