This little telephone tip has a sweet subliminal effect on the person you’re talking to—or at least wards off a sour one. Even after you’ve both said good-bye, let the other person hang up first. Why? Because people don’t like someone to “hang up on them.” And when they hear your click, it gives them…
Most people start their email messages with the recipient’s name. Example: “Maya, I really enjoyed meeting you.” But it sounds more personal if you use it at the END of the sentence: “I really enjoyed meeting you, Maya.” When you have something really important to convey, use their name in the MIDDLE of a sentence to make that particular…
Why? Because it will get lost in the shuffle of massive minutia most heavy hitters face every Monday morning. Instead, send your significant communication Sunday afternoon. (Unless it’s a complaint.) This gets their relatively undivided attention because most VIPs check their business messages before the work week begins. That’s one of the reasons he or…