At the end of 2006 I was contacted about a new mobile message company iTXT that claimed to launch safer chat rooms on cellphones. This was at the height of MXit’s initial negative publicity. I investigated the company and signed up on my cellphone to evaluate the service.
I immediately found some usability problems and reported this to the PR company who contacted me. The model was flawed to begin with because of a small weekly fee. The MXit business model was always no monthly or weekly fees because everything is pre-paid via Moola, and therefor on a pay-per use bases. A monthly fee for ringtones or access to a chatroom is like those irretating debit orders for insurance policies on your bank account.
Anyway I have since removed the iTXT application from my cellphone but like clock work I get the monthly SMS: “iTxt Monthly Reminder- Have you tried iTxt on your PC? www.itxt.co.za”
And so every other month I diligently go their website, email them a request to remove my account and stop sending these SMS messages to no avail. Now if they only had a landline or at least a cellphone I could call someone to resolve my dilemma.
So just a word of caution. If you come across a website, especially an ecommerce website just take a moment to check if they have a landline or at the very least a cellphone number. If their contact page looks like this one below…run! Avoid them because they are not making it easy for you, a potential client, to engage with them. This was one of the earliest criticisms I had of MXit i.e. no telephone number on their website. And it’s maybe no surprise they also do not have any telephone number listed on their website. So I
f you have any customer support issues with MXit call them on 0861 00 6948.
Let me know if you have had any hiccups in having your user accounts removed from a website or cellphone wireless application service provider in South Africa.
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